Course contents

Introduction

• Purpose of the BABOK® Guide
• What is Business Analysis?
• Who is a Business Analyst?
• Structure of the BABOK® Guide

Understanding Basic Concepts of Quality

• Basic Definitions
• Background Concepts
• Objectives of SQA
• Elements of SQA

Step-wise Guide to Introduce Quality in an Organization

• Getting the Buy-in from Stakeholders
• Laying down the Foundations (Setting Goals and Objectives)
• How to place QA department within your Organization
• Chalking out your Software Quality Program

Starting your Quality Program Implementation

• Aligning your Software Quality Program with your Process Model
• Creating a Standard Operating Procedure using Best Practices
• Introducing Software Configuration Management

Implementing Quality Assurance – Standardizing your QA Process 

• Implementing Quality Assurance through Process (ISO, CMMI)

Implementing Quality Control – Validation & Verification

• Quality Control through Reviews / Inspections
• Quality Control through Testing

Measure the Results using Metrics – Moving to Continual Improvement

• Software Quality Metrics
• How measurements leads to Improvement